Privacy policy

Last updated: 5 November 2026

Who handles your information

Pixel Retold is responsible for the customer information used to run this store. Contact contact@pixelretold.com about privacy or to exercise your rights. Our Contact page states whether this inbox is currently available.

What we collect and why

We collect the contact information, delivery and billing addresses, cart contents, order details and support correspondence you provide to process orders and answer questions. Payment status and transaction references are retained for accounting, refunds and fraud prevention. Stripe collects payment card details through its secure payment form; do not send card information to Pixel Retold by email.

Our website and hosting services also process technical information such as IP addresses, browser information, request logs and session identifiers to deliver the site, keep carts working and protect against misuse. The checkout can save entered details in your browser so you can resume it; avoid entering personal details on a shared device.

Where applicable, our legal bases are performing a contract or taking requested steps before purchase, complying with legal obligations, and legitimate interests in secure operation, fraud prevention and responding to enquiries. Optional marketing or analytics requiring consent uses your consent, which you can withdraw.

Who receives information

Our store hosting and commerce services process site and order data. Stripe processes payments. Prodigi and delivery carriers receive the information needed to produce and deliver your order, such as ordered products, recipient details and delivery address. Information may also be shared with professional advisers or authorities where required for legal obligations or claims. These providers may process data in countries other than your own. Contact us for details about providers and any applicable international-transfer safeguards.

Cookies and browser storage

Essential browser storage supports your cart, checkout session and privacy preferences. Manage analytics and advertising separately through the Privacy choices button on the site. You can revisit that choice at any time. Blocking essential storage may prevent checkout from working.

We count successful product page responses on our server to measure which pages are being loaded. This produces a daily total for each page. The count does not use browser storage, IP addresses, click identifiers or cart identifiers. We keep these totals separate from optional analytics and advertising measurement.

Retention

We keep order and payment records for the periods needed for accounting, tax, disputes and other legal requirements. Support messages are retained while needed to resolve enquiries and related claims. Technical and session records are retained as needed for site operation and security. We use these purposes and applicable legal requirements to determine retention rather than promising immediate deletion of all records.

Your choices and rights

Depending on applicable law, you may request access, correction, deletion, restriction, portability, or object to certain processing. You may withdraw consent without affecting processing that happened before withdrawal. We may request proportionate information to verify your identity; do not send identity documents unless requested through an appropriate secure channel. You can also complain to your relevant data protection authority.

Children and changes

This store is intended for adult purchasers. If you believe a child has submitted personal information, contact us. We will update this page when our practices change and show the revision date above.

Previously requested email updates

If you previously joined the Pixel Retold email list, we retain your email address, consent and submission details to manage the artwork and collection updates you requested. You can withdraw that permission by contacting us or using the unsubscribe link in a marketing email. Email permission is separate from website analytics permission.

Optional analytics and advertising measurement

We use the country inferred from your connection to choose which privacy options to show. For visits identified as US traffic, our first-party Analytics tag and the Meta Pixel can start when the page loads unless you have turned them off. For other or unknown locations, they start only when you opt in. Choose Reject all or turn off either purpose in Your Privacy Choices at any time. A Global Privacy Control signal turns off Meta advertising measurement on that browser. We measure page and product views, size-guide use, attempts and successful additions to cart, shipping-quote and payment-form outcomes, checkout references, and paid-order confirmation references. Events do not include email addresses, delivery addresses, card details or form contents. An anonymous visitor identifier and first/latest campaign attribution may persist for up to 90 days. Campaign IDs and QA markers may be kept for the browser session.

When you explicitly allow storefront analytics, we may link your analytics visitor identifier to a server-owned cart identifier so we can connect a visit to a verified paid sale. This is not a verified identity or cross-device customer profile. Withdrawing permission stops optional browser tracking and clears optional attribution on the active cart. Essential cookies, payment verification, checkout records and operational paid-order records remain necessary to run the shop. Meta may process technical browser data, product references, order value and sale references outside your country under its own privacy practices.

The storefront uses an essential, signed, HTTP-only cart cookie to keep your basket and checkout associated with your browser for up to 30 days. The site and Journal are served from our code and content files; Commerce stores the operational order and address records, and Stripe processes payment details.